RETURNS & REFUNDS POLICY

RETURNS AND REFUNDS

E-WATCH PRO offers a 14-day return possibility. If you wish an exchange, you have 14 days after the date of receipt of the package to send us the product.

If you contact us after 14 days, or if the product has not reached us within the specified time, returns cannot be accepted.

For a return to be accepted, the product must be new, unused, in its original condition and in its original packaging, as you received it.

Please do not send your product until you receive confirmation from support.

When you have a request for return and replacement after receiving the products, please send a request email to: ewatch.suport@gmail.com and explain the reason.
We will notify you once we have received and inspected your return, and let you know whether or not the refund has been approved. If your request is approved, you will automatically be refunded to your original payment method.

We will reimburse you within a maximum of 14 days.

Please keep in mind that it may take some time (3-7 business days) for your bank or credit card company to process and send your refund.

Returns must include all accessories. Items must include original packaging.

If the return is caused by the consumer, the consumer should be responsible for the shipping costs. The specific charges should be based on the express company you choose.

If, for our reasons, the goods received are damaged or incorrect, the consumer is not obliged to bear the shipping costs for this reason.


To be eligible for a return, please provide the following information to support:

An email of your return request, sent to ewatch.suport@gmail.com within a maximum of 14 days after receipt.
2-3 photos of the product (or video if necessary)
An email explaining the reason for the return/refund request.
Once we have this information we can decide how to proceed.

If your request has been accepted, you will be quickly informed by email, and you will obtain all the details for returning the product.

Once we have received the product and inspected it, you will receive an email confirming that the product has been received.

If the return conditions have been respected and your return is complete, you will obtain a refund for your order. This will appear on your bank statement or Paypal account within 14 working days. The return costs are your responsibility.

Refunds will not be accepted for the following cases:

If the package was not delivered because you provided a wrong address, or an incomplete address
If the item has been opened from its packaging, we cannot guarantee that the item is in perfect condition. The item may have been damaged in transit or may have been handled improperly. We therefore encourage you to carefully inspect the item upon receipt and to contact us immediately if you notice any problem.
If the package has not been delivered due to circumstances beyond our control (natural disaster, snowfall, package stuck at customs)
If the tracking says "Delivered" but you say you haven't received anything.
If a postman does not leave you a delivery notice, and the package ends up being returned to the sender (you will need to file a claim with your country's postal service. USPS for the United States, La Poste for France, BPost for Belgium etc...)

For all orders made during FLASH Sale, exceptional discounts or with a promotional code.
Other exceptional circumstances which are not within the control of e-watchpro.com

EXCHANGE OF PRODUCTS.

We only exchange defective products. If you have received a defective product, please contact us by email at ewatch.suport@gmail.com within 14 days after receipt of the product, and your product will be replaced as soon as possible after receipt of the evidence (photos , videos, etc.).

DELIVERY

If you wish to return a product, the return costs will be your responsibility.

For some cases where we are responsible, we will cover the return costs. For example if you do not receive the correct product ordered.

All products returned to us must be sent tracked to our parcel returns center to avoid any disputes. You can provide us with the tracking number of the returned product at ewatch.suport@gmail.com

You must also provide the order numbers in the package so that we can identify you and reimburse you.